FAQs

  1. How long does it take to get your first proposal letter from Adventura Travel? Why should I book private tours instead of set itineraries with scheduled departure dates? How do you define a private tour and tailor-made travel ?
  2. Upon receiving your request, you will receive the first acknowledgement to reassure you that we are giving your request immediate attention.
  3. To do so, we need time, but we guarantee to get back to you no later than 24 hours! Rest assured that your request is always our top priority.
  4. The full detailed proposal will be in your Inbox no later than 24 hours or within 48 hours in the case of public holidays or special events.
  5. While most companies present a number of set itineraries with scheduled departure dates (thus forcing you to fit within their framework) we take a very different approach. At AdventureVietnam.com, we offer private active vacations.

As Vietnam’s mot awarded tour operator, we offer private vacation itineraries that are personalized and tailor-made to perfectly fit your interests, preferences, and schedule. Whether you are traveling as a couple, a family, a group of friends, an organization, or some combination thereof, we will put together a trip that fits everybody’s desires and departs when you want!

The real beauty of private travel is having flexibility during your adventure vacation. Because you have your own expert guides with private vehicles, you are free to make changes on a whim. There is no bus to catch, no rigid schedule to follow, and no large group with competing demands. This is your vacation with your own private guides who are there each step of the way to ensure that you have the perfect experience.

Private travel is also about receiving the best service available, which includes incredible attention to detail, help with every facet of your vacation, and unsurpassed expertise. We deliver all this and more.

Our travel advisors and guides are some of the best in the industry and we all follow one simple rule: You are our most important priority! We will do absolutely whatever it takes to ensure that you have the easiest, most satisfying vacation experience to date.

How do you define a private tour?

The term “Private Tour” is widely used and interpreted differently by different tour companies. Some even label their packages “Private Group Tours”, which is often misleading. Our definition of “private tour” simply means a tour where all ground services are provided by your very own personal guide, with a private vehicle and chauffeur, exclusively for your party and no one else.

Beyond the normal guide certifications and standards, our professional guides are further qualified by being specially appointed by our management, who set stringent specifications to service Adventura Travel.com’s guests.

There is no comparison when it comes to the overall experience between a typical group tour and a private journey. Here are some distinctive differences:

Guaranteed departures: Depart when you want! Since our private tours are exclusive to the discerning travelers in your party, you may begin your trip on any day and at your convenience, so long as your flights and hotels are available.

In addition to set departure dates, group tours require a minimum number of passengers to operate, which are subject to cancellations if the number of participants falls below some arbitrary number.

At www.adventuratravel.com, we guarantee your departure once we confirm your services, usually within 24 hours from time of reservation, so you are protected against any unexpected up-charges, trip deviations or, worst of all, last-minute cancellations. You will enjoy peace of mind with 24 /7 online and phone support.

In addition, all of our private programs are fully customizable. We can tailor-make an itinerary that is especially right for you.

Flexibility: With a private tour, you decide how your time should be spent and the pace in which your tour is conducted. If you happen to witness a spectacular scenic spot and wish to make a stop for some photos. No problem. In a group tour, your experience is positively confined to some predefined schedule and at the mercy of other travelers, so you simply travel as a group and “go with the flow.”

Personalized Service: Besides the numerous advantages from a logistical perspective, a private tour elevates the “intangible” aspects of your trip as well. In a group tour, the tour director simply serves as a narrator – regurgitating facts about the sites on a loud speaker, herding the group from one spot to another.

A private guide, on the other hand, enables the traveler to interact with real local residents on a one-on-one, personal basis.  You may ask in-depth questions about a given current or historical event, share each other’s profound interests and insights, and educate one another about your respective cultures and traditions. Some guides even become lifelong friends after this very unique experience.

How do you define “tailor-made” travel ?

Tailor-made means: made-to-order, bespoke, custom made. Our tailor-made travel service is like a personal planning service. You tell us what you want and then we arrange services to fit your wishes, or advise you on alternatives which we think you may want to consider. When we plan a trip for you, we ask questions to help us really understand what you are hoping for from a holiday. This way, we can get as close as possible to your requirements, both financially and experientially.

  1. Do I need a visa to visit Vietnam, Cambodia, Laos, Myanmar and Thailand? Can www.adventuratravel.com help me get a visa upon arrival?

For Cambodia, you can get a visa upon arrival without pre-arrangements. You will need $20 USD and 2 pictures per person. Expect 15 minutes to process it at the airport.

For Laos, you can get a visa upon arrival without pre-arrangements. You will need $30 USD and 2 pictures per person. Expect 15 minutes to process it at the airport.

For Myanmar, a visa is required in advance. Tourist visas for Myanmar can be obtained from any Myanmar embassy or consulate worldwide. Please see our list of embassies and consulates below. Travelers who plan to arrive via Bangkok, Kuala Lumpur, Singapore, Hong Kong or Vietnam can obtain their tourist visas within three working days. Tourist visas are valid for a stay of up to 28 days. Myanmar visa for pick up on arrival is available upon request.

http://www.luxurytravelvietnam.com/EN/myanmar/general-information/travel-guide-myanmar.htm#guide2

For Thailand, a tourist visa will be issued to applicants wishing to enter the Kingdom for tourism purposes. You are not allowed to work or conduct business with a tourist visa.
http://www.luxurytravelvietnam.com/EN/thailand/general-information/visa-thailand.htm#visa3

For Vietnam, you must obtain a visa prior to entry. A tourist visa for Vietnam can be obtained from any Vietnam embassy or consulate office worldwide. Visas are valid for 30 days and can be extended through our head office in Vietnam.

OR

If you are unable to get to an embassy or consulate, you may get a visa on arrival to Vietnam, which is easy for us to handle at www.adventuratravel.com  for free.

We can arrange for your visa upon arrival in Vietnam. We can apply for you to get a visa upon arrival at Tan Son Nhat Airport, Ho Chi Minh City, Danang or Noi Bai International Airport in Hanoi. The visa is processed by us. An urgent visa upon arrival (3 days before arrival) costs $75 USD and a normal one is $50. Both require two passport-sized photos. If you book tours with us, Luxury Travel arranges visa for picking upon on arrival for free.

Please provide the following information for us to apply for your visa.

1) Full name on passport

2) Passport number

3) Date of birth

4) Nationality

5) Date of arrival

6) Flight number and time

7) Fax number where we can fax you or your email address.

If we receive the above information, we will process the visa within 3 working days. Upon receiving the pre-approved visa, we will send it to you right away. Kindly print it out and show it when needed.

Upon arrival at Vietnam’s airport, expect to fill out a simple form. Kindly prepare two photos, $40 for stamp fees per person and expect 15 minutes waiting time.

Be advised that we process visa on arrival for our in-house guests only. Please do not contact us if you only desire visa service.

Please make sure that your passport is still valid for six months and contains two white pages. If you book services with www.adventuratravel.com , we offer you a complimentary visa approved letter. Let us know if you want this free visa service. http://luxurytravelvietnam.com/blog/?p=1041

  1. How do I know www.adventuratravel.com is qualified?

You will have your own personal tour operator available every minute of every day to make sure that everything goes smoothly. From your initial email, you will make arrangements with the same specialist from start to finish, with 24/7 support from our headquarters in Hanoi, our other offices around Vietnam, as well as management offices in Laos, Cambodia, Myanmar and Thailand.

www.adventuratravel.com is a 100% fully registered and privately-owned Vietnamese company. The company’s depth of experience and large infrastructure enable it to create unique itineraries with the operational confidence to fulfill client expectations. Every year our company serves 10,000+ discerning customers, including ambassadors, French ministers, the Deputy Prime Minister of Canada and others.

Luxury Travel is a fully licensed international tour company affiliated with the Vietnam Tourism Association www.vita.vn  (VITA),  Vietnam Society of Travel Agents (VISTA), ABTA http://www.abta.com/home    (Association of British Travel Agents) the Pacific Asia Travel Association (PATA – Vietnam Chapter (www.patavietnam.org ), and the American Society of Travel Agents (ASTA – ID 90179882) www.asta.org . Our company is a fully-licensed and accredited full service travel agency, and inbound and outbound luxury tour operator certified by the Vietnam National Authority for Tourism (VNAT) www.vietnamtourism.com

Luxury Travel is recognized internationally as a reliable local tour operator and has been highly recommended in a number of luxury travel magazines and famous travel guides such as Luxury City Guides, the Luxury Hub, Paradisso, Footprints, Lonely Planet, Rough Guide, Petit Futé, AAA Guide Books and more.

www.adventuratravel.com has an excellent reputation in the tourism industry in Vietnam and has won numerous national travel awards, including the most recent award, “The Best Tour Operator in Vietnam” according to The Guide Magazine.

  1. I have concerns about Internet security.

With more than 10 years in the tourism industry, we understand your worries and fears. Rest assured, if this is the first time you plan to book with an overseas tour operation via the Internet, we make your online reservation extremely easy and efficient. You do not have to worry about security, privacy or fraud when you make online reservations with us.

In the unlikely event of something going wrong when you book with Adventura Travel, we guarantee compensation up to the full cost of your tour.

When you book a tour with www.adventuratravel.com, the contract will be between yourself and AdventureVietnam.com acting as a local tour operator.

  1. I worry about my money. What is your financial protection policy?

Your satisfaction is our greatest concern. If you are not fully satisfied with our provided services, we will guarantee your money back.

Our team strongly believes we can offer you the greatest value for your money and we are committed to long term tourism services in South East Asia.

Your money is fully protected by VNAT and the Vietnam Administration of Tourism and the Ministry of Culture, Sports and Tourism of the Socialist Republic of Vietnam.

We are fully licensed by the Vietnam National Authority for Tourism (VNAT) as an International Tour Operator 01-074  GPLHQT. The terms of our license require us to place a substantial cash bond in a secure account at Vietcombank (www.vietcombank.com.vn).  The account has two signatories: Luxury Travel and the Vietnam National Authority for Tourism.

The money in the account is solely for compensating clients and the Vietnam National Authority for Tourism will not allow AdventureVietnam.com to withdraw money for any other purpose. If compensation has to be paid to a client, we are obliged to top up the bond to its original level immediately.

To ensure fair treatment for yourself and AdventureVietnam.com, we have drawn up a complaints procedure that includes the resolution of disputes by a neutral arbitrator. We guarantee 100% money back if you are not fully satisfied with our product or service.

Since we established AdventureVietnam.com in 2004, we haven’t needed to use the complaints procedure or withdraw money from our bond account!

  1. If I like your proposal, how can I book your service ?

You can book online, offline or at our offices. We recommend that you book online for efficiency, convenience and safety.

Upon receiving your order form with your credit card information, we will process the booking. All reservations will be followed up within 24 hours with emails to confirm your booking or to suggest alternative solutions if there is a problem.

Once the service you have booked is confirmed, we will send you an email confirmation voucher detailing all the reservation and price conditions. We urge you to make a print-out of this voucher to be kept and presented when requested.

Your voucher will be accompanied by a booking confirmation number, so make sure to have it in hand upon arrival or at check-in to hotels.

  1. How can I pay for my trip ?

You can pay by cash traveler cheques or bank draft upon arrival with our written accord. If you wish to make a bank wire transfer, please transfer to our nominated bank account at Australia and New Zealand Bank, branch office in Hanoi. (www.anz.com/vietnam)

All tour packages operate on a pre-payment basis. Payment can be made either using a Visa or Master Card (without a 2.75% fee) or American Express (without a 4% fee). We accept payment by credit card online or offline for your convenience.

For the protection of our customers, we provide a secure server for those services that contain confidential information. This information is encrypted using the Secure Socket Layer Protocol (SSL), which was developed so that only the intended recipient will be able to decipher messages addressed to them. This will significantly improve the security of data provided by or to our clients. You can also pay us by Paypal www.paypal.com through account paypal@luxurytravelvietnam.com

Deposits & Payment Policy: Only a deposit of $100 (USD) per person is required upon confirmation of booking your tour. You can book far in advance and will receive a reminder 2 months before your departure dates. At that point, we require full prepayment for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client. Visit our booking conditions and terms for more details. http://www.luxurytravelvietnam.com/EN/GE/booking_guide.htm

After receiving your payment, we will issue the hotel voucher and/or final confirmation of itinerary, which can be sent to you by fax or e-mail.

  1. Why should I book with AdventureVietnam.com today ?

Aside from all of the above mentioned reasons, you should book with a local tour company that understands your concerns.

Our tours offer you the very best that the region has to offer in terms of accommodations, sightseeing and enriching cultural experiences. At the same time, you will be guaranteed the highest quality services and value for your money.

With our direct contacts with airlines, ground operators, cruise companies, hotels and resorts, we are able to offer comprehensive travel services during your stay in Vietnam.

As a Vietnam-based tour operator, we guarantee the best rates and we’ll match any legitimate quote that you’ve received. Get local experts, local support and, of course, local prices.

Our support team, guides and drivers have been carefully selected and trained to ensure that our client’s visit to Vietnam will remain as a warm and pleasant memory for many years to come.

We still believe that the early bird gets the worm. Since a number of our tour/hotel promotions expire every day, or have a limited period offer, we recommend that you book your desired service as soon as you can.

Booking early is better, because in the peak season many services, preferred flights time, hotels, resorts, cruises, etc. are scarce or no longer available for a late booking and we do not want you to be disappointed.

You can amend your trip or cancel at any time after making the reservation. You will enjoy peace of mind with your personal travel advisor who will take care of everything before, during and after the trip.

9. What happens if I cancel my booking with www.adventuratravel.com?

You can cancel your confirmed booking at any time with the following conditions.  There is a non-refundable deposit of $10 USD for hotels and air ticket booking and a $100 USD deposit per person upon tour services confirmation.

Cancellation fees will be as follows:

+ 60 days prior to arrival: No cancellation charge. We guarantee 100% money back.

+ 59-30 days prior to arrival:     5% charge.

+ 29-15 days prior to arrival:     10% charge.

+ 14 – 8 days prior to arrival:     40% charge

+ 7 days prior to arrival:            No refund

+ No show:                                   No refund

Non-refundable deposit and banking service fees will be forfeited in all cancellation cases

10. Can I get references from former clients?

The media has been very generous with our company and the vast majority of our customers are repeat visitors and referring our service to their friends, relatives, and colleagues. Here is just a sample of some customer’s feedback:

“Your service and support was very good with regards to my recent trip to Vietnam… especially when compared to current travel companies in Vietnam.”

www.adventuratravel.com has excelled in the area of customer service. You treat customers well and you are consistent and supportive and you communicate in an effective and timely manner.”  Bill William Porter, Jr., President Nano ASIA Co., Ltd. Bangkok, Thailand

www.adventuratravel.com is a trustworthy company. I must say they have been extremely professional and competent in all their dealings with us and their service has been excellent.” Sally Savini Associate to the Hon Justice Owen, Court of Appeal, Supreme Court of Western Australia.